Terms and Conditions

As of: September 4, 2025

travelformed GmbH, Bettinastraße 62, 60325 Frankfurt am Main, Germany, commercial register number: HRB 138089, Frankfurt am Main Local Court, hereinafter referred to as the "Agency"; customers who have concluded a contract with the Agency are hereinafter referred to as "Applicants."

§ 1 General

1. This contract is concluded with travelformed GmbH.
2. These General Terms and Conditions, in the version valid at the time of conclusion of the contract, apply to all business relationships between the Agency and the customer.

§ 2 Contracting parties

1. The contracting parties to this contract are the customer and the Agency.
2. The contracting parties to contracts that fall outside the scope of services defined by the agency in § 3 and § 4 are exclusively the customer and the respective contracting party.
3. The participant must be at least 18 years of age at the time of conclusion of the contract. In principle, it is also possible to arrange stays for persons who are not yet of legal age. However, these persons must be at least 16 years of age. In this case, the contracting parties are the parents as legal representatives.

§ 3 Subject matter of the contract

1. The subject matter of the contract is the organization of the trip. This includes assistance with organizing visas, assistance with organizing flights (flight costs are to be paid separately), local accommodation, the organization of guided tours on site, and the organization of transportation from the airport to the place of stay. On site, care is provided in the hospital by doctors from the respective hospital. The exact content of the services (also referred to as the "service package" in connection with the program) can also be found on the website at [www.travel4med.de]. The service package may vary depending on the country and/or individual participant requests.
2. The agency reserves the right to change the services at short notice without prior notification to participants. The agency is not liable for postponements of the start and end of the program or individual services through no fault of its own.

§ 4 Services

1. As part of its placement activities, the agency expressly arranges nursing internships and clinical placements in the medical field abroad for other organizations and persons ("internship providers") or individual services on behalf of third parties and is only responsible for the proper placement, not the service itself.
2. All internship proposals or offers described are based on the information provided by the respective internship providers or partner organizations or project managers and are subject to change.
3. Within the scope of providing accommodation, the agency is responsible for providing the agreed accommodation or, alternatively, accommodation of the same type and quality.
4. The placement of an internship is linked to the provision of accommodation. The agency is only responsible for providing accommodation if an internship is successfully placed.

§ 5 Conclusion of contract

1. By completing the online order form and clicking the checkboxes "By placing your order, you agree to our General Terms and Conditions and Cancellation Policy" and "Place order with obligation to pay" in the online registration system, the participant agrees to these terms and conditions and submits a binding offer to the agency to conclude a contract for the organization of an internship-accompanying stay in connection with the provision of accommodation (see the scope of services in § 3). If the agency accepts this offer, the participant will receive confirmation of the conclusion of the contract by email. By accepting the registration, the agency cannot guarantee that the participant will be placed in a program or offered an alternative placement.

§ 6 Costs, travel fee

1. The agency's services are subject to a fee. The costs depend on the chosen location and the duration of the trip. The costs are payable after completing the registration form and accepting the General Terms and Conditions. A separate payment request is not required. The agency is not liable for damages resulting from late payment of the registration fee. In accordance with § 6, failure to pay will result in the placement process not beginning.
2. Travel expenses will not be reimbursed. The agency may waive this in individual cases.
3. The travel fee is payable after the customer has received confirmation of the trip. Receipt by email is sufficient for this purpose. The customer will receive an invoice for the amount payable. This must be paid within 14 days and before the start of the trip. If no payment has been received by the day of departure, the participant is not entitled to the services.

§ 7 Confirmation and proof

1. The travel option sent to the customer or a travel option confirmed by email shall be deemed proof of the agency's successful activity. The agency shall not be liable for the non-conclusion or premature termination of the respective internship contract or the respective internship confirmation in accordance with § 3 (1).

§ 8 Insurance

1. The agency does not arrange insurance services. Each participant must have adequate health, liability, and accident insurance for the duration of their stay abroad. The customer must familiarize themselves with the country-specific travel health information, vaccinations, and travel risks. Each participant must take out international health insurance before the start of the trip.

§ 9 Entry documents

1. The customer is responsible for obtaining visas and other documents necessary for entry into the country concerned. If the participant is denied a visa or it is not issued in time, the customer shall bear the costs incurred. There will be no refund of the agency and program fees, the registration fee, or any other fees that may be incurred. The customer is solely responsible for carrying all important documents with them upon entry.

§ 10 Other entry restrictions and current developments

1. The customer must ensure that there are no other restrictions preventing their entry. In particular, they must ensure that they are informed about the current health requirements and restrictions for entry and that they comply with these.

§ 11 Termination

1. The agency is entitled to terminate the contract without notice if the customer negatively influences the placement or booking process through uncooperative behavior. This includes, among other things, not responding to emails or withholding information relevant to the booking (e.g., nationality, date of birth, etc.).
2. In the event of insufficient qualification of the customer in job interviews and repeated rejection of internships, § 11 (1) applies accordingly.
3. The customer is entitled to terminate the contract without notice if there is an important reason for extraordinary termination, § 314 BGB (German Civil Code).
4. There is no entitlement to a refund for services not received in the event of termination.

§ 12 Right of withdrawal

1. There is no statutory right of withdrawal. However, the agency grants the customer a contractual right of withdrawal under the following conditions.
   1. If the customer decides to terminate the contract, the agency may demand reasonable compensation. This compensation is based on the period between the notice of termination and the start of the agency's services. The amount of compensation varies depending on the time of termination:
      up to 80 days before the start of services 10%,
      from 79 to 50 days before the start of services 30%,
      from 49 to 20 days before the start of services 60%,
      from 19 to 7 days before the start of services 80%,
      from 7 to 4 days before the start of services 90%,
      and from 3 days before the start of services or in case of no-show 100% (no refund).

§ 13 Liability

1. The agency accepts no liability for services between the customer and the internship provider itself. The agency excludes any liability within the scope permitted by law for events that are not within the agency's area of responsibility (such as approval of funding, insurance benefits, etc.). All activities undertaken by the participant before, during, and after their stay abroad are carried out by the participant at their own risk.
   1. If the services of the internship provider arranged by the agency are not provided in accordance with the contract, the customer must demand redress from the internship provider. In this case, the agency is willing to mediate between the parties, but this is not part of its obligations.
   2. Mediation between the parties can only take place if the customer submits their complaint directly to the internship provider and the agency.
   3. If the participant can only consider terminating the internship prematurely, the agency will attempt to find a new internship position for them within a reasonable period of time. In all other respects, however, §§ 12, 13, and 14 apply in particular. Mediation between the parties in the event of a dispute, as well as the placement of a replacement internship, are voluntary services that are outside the scope of the agency's obligations. The customer has no claim to this.
   4. The agency and its employees accept no liability for damage caused by third parties. This applies in particular to traffic accidents, assaults, and other risks to life caused by the social situation in the respective country in the case of an internship and/or stay abroad. The customer is obliged to inform themselves sufficiently about the conditions in the country before departure.
2. Customers acknowledge the responsibilities and risks associated with their choice to travel to a foreign country. In particular, internships abroad involve a certain degree of foreseeable and unforeseeable risks, which are assumed entirely by the customer. Therefore, the agency, including its employees and managing directors, is not liable for any damage or loss incurred by customers directly or indirectly. This may include, but is not limited to: personal injury, emotional injury, death, illness, damage to or loss of property, natural disasters, hostage situations, war, terrorism, compensation.
3. Furthermore, claims for damages by the customer are excluded. This does not apply to claims for damages by the participant arising from injury to life, limb, or health, or from the breach of essential contractual obligations (cardinal obligations), as well as liability for other damages based on an intentional or grossly negligent breach of duty by the agency, its legal representatives, or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.
4. In the event of a breach of essential contractual obligations, the agency shall only be liable for foreseeable damage typical for this type of contract if this was caused by simple negligence, unless the participant's claims for damages arise from injury to life, limb, or health.
5. The restrictions in paragraphs 4 and 5 also apply in favor of the Agency's legal representatives and vicarious agents if claims are asserted directly against them.

§ 14 Data protection

1. The customer agrees that the personal data provided by them may be processed and forwarded electronically (by email) to potential internship providers, partners, or other persons for the purpose of placement within the framework of the placement and booking process (e.g., registration documents, resume, newsletter, etc.).
2. For further information, please refer to our privacy policy.

§ 15 Applicable law

1. This contract—including the form in which it is concluded and all rights and obligations arising from it—is subject to German law. Mandatory protective provisions of the law of the country in which the contractual partner who is the consumer has his or her habitual residence remain applicable.